What Are the Benefits of Using Bellbird?
Bellbird is a corporate service that offers a range of systems for online communication. In this article, we will explain two key points, providing examples of switching with DMM Eikaiwa.
- What kind of effects can one expect?
- What issues can it solve?
Examples of Implementation at DMM Eikaiwa
First of all, I will begin by explaining the effects of DMM Eikaiwa.
1.Reduction in operational costs
Actual Effects：Operational costs: 15％ reduction
2.Potential for boost in sales and user numbers
Actual Effects：Number of trial members: 50％ increase,
Rate of conversion to paid members: 10％ increase
3.Increased user/staff satisfaction
Actual Effects：Users' NPS scores: 33-point increase
We were surprised by the significant impact of simply switching our video call system. Although transitioning from a free to a paid calling tool incurs some costs, if the monthly fee is less than the benefits gained from its implementation—such as reduced expenses and increased sales—it can be considered fully cost-effective.
Here is a table illustrating the features that contributed to these effects.
| Benefits | Reasons |
| 1.Reduction in operational costs | ・Less support needed for first-time users due to simple procedure ・Ability to troubleshoot quickly ・No need to manage call accounts for staff members |
| 2.Potential for boost in sales and user numbers | ・Apps and accounts are not needed, making the service more accessible to everyone ・New users can be approached when they are most motivated to act |
| 3.Increased user/staff satisfaction | [User side] ・The service can be used easily without need for an account or app ・Call issues can be resolved quickly [Staff side] ・Utilizing host notes, even new staff members can teach with confidence ・No need to prepare documents before starting calls |
Now, let's take a closer look at the reasons behind this.
5 Benefits of video call systems
1.Make calls on smartphones without an app
Benefits;
・Any users can connect to video calls easily from a URL link
There's no need to create an account or install any apps. Join a video call from your phone, tablet or computer by clicking a single link. This simple process greatly reduces issues for first-time users.
2.No need to manage call accounts for staff members (host)
Benefits;
・Enjoy freedom from account management tasks
You no longer need to create an account to make calls.
This means that the following administrative tasks are eliminated:
・Creating and deleting call accounts when staff join/leave the company
・Linking staff accounts to a booking system
・Shifting paid accounts among staff members on a per-case basis
3.Unlimited call time
Benefits;
・All call accounts can be used without limits
Bellbird calls have no time limits. This means that all calls within your organization are free from the following restrictions:
・Forced disconnections after 40/60 minutes
・Waiting periods before reconnecting
4.Unlimited number of simultaneous one-to-one calls
Benefits;
・An unlimited number of lessons can start at the same time
Even if you are providing a large number of lessons to a school or company, there is no need to limit the number of lessons conducted simultaneously.
5.Check real-time call records
Benefits;
・Respond to inquiries from staff and users in real time
Bellbird allows you to view all call records within your organization in real time.
There's no need to ask staff for screenshots or end an inquiry without verifying the facts.
Other useful features
1.Incorporate your company’s branding into video calls
Use Case
Incorporate your company's branding into video calls
You can run video calls from your own domain. With full control over logos and background, you will be able to present this tool as your own video call service.
Customizable features
1.Favicon
2.Subdomain
3.Logo
4.Video Background
2.Frequently Used Documents Can Be Saved on the Video Call Page
Use Case
・Store frequently used documents in the system so they are always available
Create your own library of materials and documents that can be accessed by any participant before, during, and after video calls. This feature eliminates the need to prepare documents and share screens for each individual video call.
3.Display Host-Only Content
Use Case
・Display text that only the host can see
Host-only content can easily be added to materials. Making a list of key talking points and/or sample answers beforehand enables anyone to efficiently prepare and provide a quality service.
4.Play Back Video/Audio Recordings at the End-of-Call
Use Case
・Participants can listen back to recordings of the call immediately after it's ended
Video/audio recordings can be played back on the screen after the call ends.
5.Anytime Call
Use Case
Any user can connect to video calls immediately after member registration
Customers can access your service immediately and when demand is highest following member registration.
Summary
The video system, developed by DMM Eikaiwa, enhances the quality of online lessons by providing a superior online learning experience.
Please try it out and see if it has the same effect. This service is currently available for a completely free trial!
