Right now we don't have specific courses for children but we have materials available to make the little ones feel comfortable during the class.
We accept Worldpay payments. For more details read "About Worldpay"About Worldpay
Your plan will be active 1 month from the subscription date. For example, if you become a member on 20/2, your plan will expire on 19/3.
|Payment date||Expiration date||Available time|
|First month||2/20||2/20～3/19||One month|
|Second month||3/20||3/20～4/19||One month|
|Third month||4/20||4/20～5/19||One month|
Note that the monthly settlement from the discharge date is automatically updated every month
No, it is not allowed for 2 or more people to use the same account. The only exception is that if a child is going to use the service, it´s allowed that other family members can also use the account.
Yes. We offer two 25 minutes trial classes
There are no additional charges aside from your monthly fee
Unfortunately, you will lose the remaining free trial lesson
You just click on "Subscribe" on the left hand side of your profile.
Please notify us through "Contact us" if you couldn´t complete the registration
No, registration is completely free.
It´s not allowed to register several accounts from the same e-mail address.
Log into your account and click on the "My Account". You will see all of your classes your booked. Click on "Cancel" next to the class you want to cancel and search for new available class.
Yes, you can change it at any time.Just click on "change my e-mail account".
Yes, you can change your password.To change your password, Log in, click on "My account" and then click on "Change password"
Yes, you can change your Skype account.
You can change it by clicking on "Registration Information" on the left side of your profile.
Log in to your Skype account 5 minutes before the class time and wait for the teacher's call. Once it's time for the class to begin, the teacher will call you. You will see an "answer" and a "reject" button. Click on the "answer" button to start the lesson
Sure. You just have to use the Skype app on your device. You can use the Skype app on you smartphone or tablet for the class
Yes, you can prepare your own materials for the class. Please send the URL of the material in the chat box at the beginning of the class.
Sure, Engoo Services are available abroad.
Our Service is available 24 hours a day, 7 days a week.
Yes, the teacher can correct your pronunciation and grammar, as well as help you with sentence building and vocabulary. Please specify the amount of corrections you want to receive in the student's wish.
Yes, children can use our service. Recently, we have been getting many inquiries about a children's course. These are the materials we are offering them (I assume a link will follow)Take a look at the materials
If you are using a smartphone for the class, Skype's sound quality can be unstable.
※ A transfer ticket will not be issued due to bad sound quality if the student is using a smartphone (or any other handheld device) in order to take the lesson.
We have excellent teachers from different countries around the world with experience in teaching English. You can choose your teacher through this linkOur Teachers
It depends on the student's wish.
Yes, you can have other language classes. Please mention to your teacher through the student wish that you would like to learn a different language. As we are an English school we can´t provide support or compensation for other languages.
※ Although other language classes are not forbidden; Please understand that we can´t guarantee the quality of the classes, in this case, provided by the teacher.
Yes, you can use different Skype accounts, but you should update your profile with the new Skype information.
Yes, you can use different computers. Just make sure you log in to your Skype account you have submitted when registering for Engoo. Make sure to remember your username and password.
If the teacher cannot conduct a class because of the Internet or other technical issues, you will receive a transfer ticket to compensate you.
※ If you cancel a lesson booked with a transfer ticket you will lose it. In case you use a transfer ticket and the teacher can´t conduct the class again we will provide you with a new one.
You can only receive transfer tickets for classes you attend.
If the teacher's connection is bad or he/she is late for more than 5 minutes we will provide you with a transfer ticket
However, for the following situations we will not provide you with a transfer ticket:
The students cannot give Transfer tickets to anyone else.
Transfer tickets will be automatically used when you book classes over your daily limit. You may use as many transfer tickets in a day as you want. Transfer tickets are only valid for 1 month after being issued.
Engoo serves 7/24 except for some special holidays such as 25 December Christmas, 31 December or 1 January New Year holiday.
We provide our teachers with coaching and feedback sessions based on the student's evaluations
You can book a class up to 15 minutes before the class begins. You can cancel a reservation up to 30 minutes before the class time.
Yes, students can change their teacher on a daily basis
If it´s the first time you have an English class you might be a little bit nervous. We recommend you to choose a teacher that can offer Spanish support.
Yes, you can book another class if the one you reserved has been cancelled.
You can cancel your booking up to 30 minutes before the start of the class.
There is no penalty if the student was absent without notice, aside from you losing the booked class.
You can be late up to 15 minutes after the lesson starts. If you do not attend during those 15 minutes, the teacher can conclude the lesson as "No Show".
It depends on the plan you have selected.
When you finish your booked classes for the day, you can book new classes.
The number of possible bookings- The number of booked classes - = the number of available booking
However, if you subscribe to the 1 lesson/day plan, you can´t book more than one class a day. You can book a class for the next day. Consequently, if you subscribe to the 2 lesson/day plan or the 3 lesson/day plan you cannot book classes for the next day, if you already have classes today.
Lessons are cancelled when the payment cannot be confirmed. Please contact us for further information.
To confirm the cause of the problem please follow these instructions:
If the problem persists even when these steps have been done it may be a problem with the headphones or the speaker
Connect the headphone/speaker to other device to see if it works normally
If the sound quality is bad please click on this linkGo to the Skype sound quality assistant
If you have any further questions please contact customer support
Please check this site:Changing Skype status
Please check the following:
Generally when you click on a link, it opens automatically in your browser
Nevertheless, sometimes it will not happen so. In this case, please copy and paste the link in your browser to access the website
If you cannot log in , please check the following:
We are working on our TOEIC materials
We have educational materials for beginners. Even the ones that aren't confident in their English speaking skills, can attend class and feel comfortable
All materials are free to use by our students
We have suitable materials for children and parents can attend to the class with them
Yes, you can check this link:Conversation questions for ESL / EFL Classroom
For free conversation on business topics, we recommend articles from BBC and BusinessWeekBusinessWeek BBC
Downloading and using Skype is free.
If you already have a Skype account, you cannot change your Skype username, but can change your nickname.
Skype is Microsoft’s free Internet communication platform and provides text, audio and video communication functions.
For information about changing the login status of Skype, please see:Changing the Login status
On your contacts list, click “Echo / Sound Test Service” and press the call button. Listen to the voice prompt and follow the instructions to check your audio settings.
Once Skype has been uninstalled or deleted, it is necessary to re-install it. Firstly, to uninstall:
For Windows (with * versions, there may be some slight differences.)
Select “Uninstall program” or “Add or Remove programs,” and delete Skype. Download Skype from the Skype website again after the uninstallation has been completed
Download Skype from the web site after the uninstall is complete
Contact is online.
If the contact is online, the “Add as contact” button will appear automatically. Your contact will then proceed to accept your request.
Contact is offline
You will have to wait for your contact to be back online for your invitation to be accepted.
Other ways to add someone as a contact
After signing in to Skype, click
“Tools” > “Settings” > “Privacy” > “Advanced” > “Allow Call.”
You can then change the privacy settings of the call to “anyone.” The chat privacy setting can also be changed in the same way:
“Tools” > “Settings” > “Privacy” > “Advanced” > “Allow chat” > “Anyone.”
You can also decline permission for other users to send messages to you:
“Function” > “Options” > “Privacy Settings” > “Allow users to messages to me”> “Any person.”
You can also give permission to anyone to send you messages ( "function" → "Options" → "Privacy Settings" → "allows users to send messages to me" → "any person" ).
Click “Tools” → “Options” → “General Settings” and uncheck the option: “Start Skype when the computer starts.”
To remove someone from your contact list, just right click their name and select "Remove from contacts". Once you will stop having classes at Engoo, you may delete the contacts you have added while here. However, we recommend you do not select either one of the "Block" or "Report" options, in case you wish to return. None of our employees will contact you once you have unsubscribed from our service
The first contact request you will get is from Customer support (cs skype account) Please accept their request since they will be the ones assisting you with any concern you may have. Once you start booking classes, you will start receiving contact requests from our teachers. Please accept these requests in order to receive the full Engoo experience
To change language settings go to: "Tools" → "Options" → "General Settings" and choose the desired language for Skype.
Please always use the Skype user name upon registration. If you register your Skype display name, your teacher might not be able to call you on time. Also, after logging in to your Engoo account, click "Registration Information" on the left side of the page and change your Skype name. Please refer to the image below.
Skype chat is where you send written messages to your teacher in the chat box.
The chat window can be used for this:
If you want to talk with a contact, click on the contact name from the contact list and then click on "Send IM" (Instant Message)
The chat history is available in the chat window:
If you want to increase the width of the chat window to change the display size, move the mouse to outline the chat window, hold down the left click to start zooming.
When the teacher calls you;
When you receive the call, please click the "Answer with video" button.
When you call the teacher;
Click the Video call button (video camera button).
A video call is a call through Skype that not only has audio but video as well. Video calls enable you to see your teacher in real time during your lesson.