The plan starts immediately after purchase (purchase date = plan start date).
You receive a set number of lessons per 30 days. If you do not complete all lessons, the remainder will not be carried over to the next month.
Subscription plans will be automatically renewed. You can cancel the subscription anytime.
If two or more people share one account, the account can be suspended without prior notice without refund.
Agreement for Visa and Mastercard payment
The last 4 digits of your credit card number and the expiration date will be stored in our system.
We will notify you if and when we make any changes to this agreement.
We will use stored information for recurring payment transactions and display it for reference when you change your payment method.
Worldpay allows you to pay with your credit card, however sometimes the credit card company can charge you a fee for making an international transaction. This fee depends on your bank.
Refund Policy
Monthly subscriptions within 7 days from the first payment date: 100% refund if the student has not taken any lessons.
After 7 days from the first payment or any subsequent payments: it is non-refundable unless there was a technical issue on Engoo.
The refund policy is only valid for the first month of the monthly subscriptions. Refunds are not given from the second payment onwards. You will be automatically charged for the subscription every month until you cancel, whether you have taken the corresponding lessons or not. You must cancel your subscription before the plan renews for the month (see your account page for more information).
6-month and 12-month plans are non-refundable unless there is a technical issue on Engoo that prevents using the system for the duration of the plan.
Extra Lesson tickets expire after 30 days and are non-refundable.
Refunds must be requested to Customer Support.
Merchant's information
Country: Japan
Address: DMM.com LLC, Roppongi Grand Tower 24F, Roppongi 3-2-1, Minato-ku, Tokyo 106-6224, Japan
