Icy

Hello! I'm Icy, a graduate of Communication Arts Major in Broadcasting. I have worked in an American Company for quite some time and my expertise includes quality assurance for customer service in a financial account, technical support and market research. I also became a Communications Coach that deals with training agents to improve their skills in responding to client's concerns. I can definitely assist you in verbal, written and especially Business English in different areas such as conference and public speaking. It is a process and a journey, I'd be more than happy to help you to become more confident, proficient and coherent in this field. I can't wait to see you in my class. Have a great day!